The Licensed Plumbing Technician will apply their technical skills and knowledge in performing diagnostic, service, and installation of plumbing in residential and light commercial environments and ensure that work is performed in accordance with relevant codes. Responsibilities include assembling, installing or repairing pipes, fittings, or fixtures of heating, water, or drainage systems in accordance with plumbing code specifications.
► Primary responsibilities:
- Performs residential and light commercial service calls to diagnose and resolve plumbing issues.
- Identifies potential problems to prevent premature and/or unexpected breakdowns/callbacks.
- Maintains and repairs plumbing systems carrying water, steam, chemicals, and fuel in heating, cooling, lubricating and other process piping systems.
- Inspects high-pressure, air, steam, water, and gas systems to ascertain malfunctions.
- Repairs or replaces plumbing fixtures, tests joints, and pipe systems.
- Interprets drawings and specifications to determine layout requirements.
- Reviews blueprints, building codes or specifications to determine work details and procedure.
- Studies building plans and inspects structures to assess material and equipment needs, establish sequence of pipe installations, and plan installation around obstructions.
- Measure, cut, thread, bend, ream, and install pipe and pipe fittings.
- Assemble pipe sections, tubing, or fittings.
- Locates and marks position of pipe installations, connections, passage holes, or fixtures in structures.
- Installs pipe assemblies, fittings, valves, appliances or fixtures using hand or power tools.
- Maintains accurate documentation of service calls and time management.
- Submits all complete paperwork in an accurate and timely manner.
- Maintains properly clean and stocked service vehicle.
- Attends weekly departmental meetings.
- Participates in periodic inventory and truck inspections.
- Maintains tools and machinery in good condition and uses all tools in a safety-conscious manner.
- Explains to the client each service performed each time a maintenance or repair is completed and ensures complete customer satisfaction.
- Explains club membership agreements to every client; maintains a 25% Club Membership conversion rate on repair clients.
- Documents Part Sheets listing, corresponding job numbers and parts used on each job and turns in to the office daily.
- Debriefs with dispatch after completion of every job.
- Creates or calls in for PO numbers for any materials picked up at suppliers and provides cost before and after taxes to ensure accuracy.
- Turns in all parts receipts/packing slips daily and has corresponding job numbers written on them.
- Provides pricing to the customer for approval prior to performing any work.
- Retains 80% of Membership Clients and maintains an 80% appointment conversion ratio in the home.
- Maximizes lead opportunities based on the company’s business plan.
- Participate in all company-sponsored training classes.
► Always maintain a professional image by:
- Wearing only company-approved and provided Platinum Plumbing apparel.
- Following safety policies and procedures.
- Abiding by all company standards of performance and code of ethics.
- Maintaining a courteous demeanor with all customers and associates.
- Maintains company vehicle, ensuring cleanliness and organization, both inside and out.
- Respecting the customer’s property.
► Required knowledge, skills and abilities:
- Must have a minimum of five years of verifiable plumbing experience in a residential service and maintenance operation.
- Knowledge of local and national plumbing codes.
- Ability to read and interpret blueprints and drawings.
- Basic change order cost estimating experience.
- Computer proficiency to include Microsoft Word and Excel.
- Valid driver’s license and a clean driving record.
► Educational/certification requirements:
- GED or High School Diploma.
- Journeyman license
- Preferred: Associate degree in related field.
► Environmental conditions:
- Field service environment.
- Exposure to smells associated with sewer and water, sounds associated with power tools.
- Exposure to dust and other debris.
- Extreme weather conditions.
- Extended work hours to include day and/or evening shifts.
- Local travel.
► Physical requirements:
- Ability to work under stressful conditions and may be exposed to verbal and/or physical confrontations.
- Must be able to work extended hours, nights or weekends.
- Ability to stand, walk, and climb ladders and stairs.
- Ability to climb, balance, stoop, kneel, crouch, and/or crawl.
- Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception.
- Work assignments may be performed with or without reasonable accommodation to a known disability.
