
When plumbing issues arise, rely on the expertise of Platinum Plumbing, your trusted local service provider in Bloomington Normal, Illinois. Our team of technicians is equipped with the expertise, experience, and state-of-the-art tools necessary to promptly address a wide range of plumbing concerns. Whether it’s dealing with burst pipes, repairing water heaters, addressing sewer line issues, fixing fixtures, or resolving common bathroom and kitchen plumbing problems, we’ve got you covered.
What you get from Platinum Plumbing:
A water softener functions to remove minerals, like calcium and magnesium, from a home’s water supply that create what is called “hard water.” Hard water can cause all sorts of issues throughout a home and its plumbing system. Therefore, it’s important to know if your water softener is working properly or not. Signs your water softener isn’t working properly and likely is in need of repair are:
If you realize that your scalp and skin feel more dry than normal throughout the day, it could be because the water flowing through your showerhead is “hard water.” This indicates that your water softener isn’t working properly and should be looked at by a professional technician.
Faded laundry can also be a sign that your water softener needs to be repaired. If after you have washed your laundry the colors have faded, it could be due to hard water flowing through your pipes.
In the event that scale builds up in your pipes, the water that flows through those pipes will leave a chalky and gray appearance on your dishes or your other appliances. Scale buildup is often the result of a malfunctioning water softener.
If you notice you are using more shampoo and soap in the shower than you normally do, your water softener may be to blame. Hard water makes it more difficult to lather shampoo and soap, causing you to use more of it in the shower.
Another sign that something might be wrong with your water softener is if your plumbing system has weak water pressure. If your water softener isn’t working properly it will allow hard water to flow through your home’s pipes, which can have adverse effects on your plumbing system, affecting its water pressure.

Regardless of your home plumbing issue at hand, Platinum Plumbing expert technicians will determine your needs before any work is done, so you can make the best decision possible for your family and your Bloomington, IL home.
Platinum Plumbing offers a full line of installation, maintenance, and repair that your home’s plumbing may require, no matter the problem or time of year. You can count on our trusted professionals for their exceptional service and quality craftsmanship. Platinum Plumbing is proudly and professionally serving the Bloomington, IL area.

Heavy Illinois winters can cause frozen drain lines or salt bridging due to extreme temperature fluctuations in uninsulated Bloomington garages, preventing the brine solution from reaching the resin bed for regeneration.
Standing water in your brine tank during a Bloomington cold snap often indicates a frozen or clogged drain line or a stuck float valve, common issues when local temperatures drop well below freezing.
While you can check for salt bridges or unthaw a frozen drain line, you should call Platinum Plumbing for professional repair if the valve head is cracked or if internal components have been damaged by ice expansion to ensure your system remains code-compliant.
Even with salt, your water may feel hard if your Bloomington system has a salt bridge or if the high mineral content of local water—averaging 19 grains of hardness—has exhausted the resin bed’s capacity.
You can tell your Bloomington home’s water softener needs professional repair from Platinum Plumbing if you notice a sudden drop in water pressure, visible salt crusting around the tank, or if your water hardness remains high despite regular salt refills.
Platinum Plumbing recommends annual professional maintenance for Bloomington water softeners to clean the brine tank, sanitize the resin, and recalibrate settings to handle seasonal changes in mineral levels from Lake Bloomington.